High-Tech Servicing Capabilities

Are the only way to keep your high-tech security system capable of deterring and detecting sophisticated criminals.

Today’s criminals are smarter and better-equipped than ever, so your security system has to be just as smart and effective. Our service technicians understand this need, which is why they come equipped with the latest and best technologies that help them coordinate response and deliver the best solutions for service and maintenance challenges.  Firstline always invests in technology to drive the best response time possible for your service demands. Our communication strategies and coordinated response technology empowers technicians to react to threats or problems in real-time. Take comfort knowing that the following technologies can improve your service experience while keeping your organization safer.

Electronic Tablets

Field staff come equipped with electronic service tablets, allowing them to accurately receive your service request information from our service coordinator, complete the work and send the resolution to the office and to you directly in real-time.

Electronic Service Tickets

Field staff come equipped with electronic service tablets, allowing them to accurately receive your service request information from our service coordinator, complete the work and send the resolution to the office and to you directly in real-time.

GPS In All Our Vehicles

In order to meet our customer’s requirements for on time service calls, We equip all our vehicles with GPS devices, letting our service department notify the closest professional who can respond to your needs within the time frame we have committed to.

Smart Phone Communication

Stay in touch with your technician, and get immediate answers to your pressing security questions and needs.

Technology Empowers Everything We Do

Service-specific software gives our service team unparalleled oversight and enables coordinated response appropriate to the threat level you face.

  • Our service technicians respond promptly, arrive with knowledge-backed solutions and take advantage of the latest tools and resources to exceed your expectations.
  • Tools like electronic service tickets and tablets keep them connected, informed and make sure nothing gets overlooked.
  • Receive clear communications from our service teams to let you know in plain English what problems you face and when you can expect full functionality to be restored.
  • Rest easy knowing our technicians maintain current knowledge on the latest best practices for integration, software configuration and preventative maintenance to keep your system running at constant peak performance.

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